User Controls Guide

Secondary User Access

Provident’s User Controls allow business members the option to add and remove secondary users to view and access their account(s) through online and mobile banking. You must be a business accountholder enrolled in online banking to access User Controls and add secondary users.

To enable this service, sign on to online or mobile banking and submit a request to add an additional user via the Secure Form.

Adding a New Secondary User:

You will need the following information when adding a new secondary user:

First, Middle (if applicable), Last Name
Date of Birth
Social Security Number
E-Mail Address
Phone Number (home and mobile)
Street Address, City, State, Zip Code

Once signed in to online or mobile banking, select “Name/Initials” in the top ribbon and then select “Secure Forms” from the Messages & Forms menu.
Select the “Add Additional User” form, complete the required information and click send.
Provident will add the new user to your account (or contact you if there is a problem) within 1 business day.
Once you've been notified that the secondary user has been created by Provident, you can then update their User ID, create a temporary password for them, and set your new user’s access, based on the account(s) and services within online and mobile banking you want them to be able to access.

Edit / Remove an Existing User:

To edit an existing secondary user’s personal information, click the pencil icon
To edit a secondary user’s controls, click the keys icon
To delete a secondary user, click on the "x" icon

Secondary User Access	Available
Accounts	Yes, a secondary user will mostly have the same viewable access as the accountholder(s). Unchecking the "View" checkbox on individual accounts will remove this access for those accounts. Secondary users: Will have access to account numbers, account history, balance information, payoff amounts, credit limits etc Will have access to e-Deposits Will have access to text banking, which shows information about shared accounts Will be able to submit stop payments Will not be able to order checks
Deposit & Loan Alerts	Yes, Secondary users: Will have access to set their own deposit and loan alerts separate from the primary and joint account user's alerts Can set up their own e-mail address or mobile phone number to receive alerts Do not have access to Visa Alerts
Profile Settings	Yes, Secondary users: Will have access to update their User ID, password, contact info, etc
Overdrafts	Yes, Secondary users: Will have access to manage overdraft sources (for accounts they can view)
Secondary User Controls	Yes, Secondary users: Can add, remove, and edit other secondary users controls Can set access restrictions for other secondary users, limited to the access they have themselves Note: This only applies if secondary user is granted this ability by the accountholder or by another secondary user.
Password Reset and User ID Reminder	Yes, Secondary users: Can reset their password using the “Forgot Password” link from sign on screen if they forget their password Can use the “Forgot User ID” link from the sign on screen to receive an email with their User ID.
Password Reset and User ID Reminder	Secondary users can use the “Forgot Password” link to reset their password. Secondary users can use the “Forgot User ID to receive an email with their User ID.
Bill Pay	Yes, Secondary users: Can access to send Bill Payments, manage payees, and send expedited payments
Transfers	Yes, Secondary users: Can have access to make transfers internal and external Can set transaction and or/daily limits for transfers Can manage Cross Accounts
Mobile Banking	Yes, Secondary users: Will have access to mobile banking, and can use their own copy of the app on their mobile device User controls are also available within the mobile banking app
Text Banking	Yes, Secondary users: Can be granted access to text banking