Debit Card Controls

Debit Card Controls

Provident’s Debit Card Controls service allows debit card holders the ability to block transactions based on set specifications selected by the cardholder within online or mobile banking. Provident’s Debit Card Controls are fully customizable and give cardholders peace of mind in the event that their card is lost, stolen or misplaced.

How to Access Provident’s Debit Card Controls

1. Debit card holders must first be enrolled in online banking to access this service. To enroll in online banking, please click here.
2. ​Once signed on to online or mobile banking, select “Card Controls" > “Debit Card Controls” from the “Settings” menu.
3. If you have more than one debit card, select the debit card that you would like to set restrictions on from the drop down menu.
4. Next, you can select your custom Debit Card Control preferences.
    

Debit Card Lock

Turn your debit card on and off with just a tap.

1. Before switching your card to "OFF," you will need to add a Debit Card Control Notification Delivery method.
2. To lock your debit card, turn the "Card Enabled" toggle switch off.
3. Once you select your desired delivery channel, select the "Save Changes" button to complete your request.

NOTE: Once your debit card is disabled, your debit card is now locked and new transactions will be declined. However, recurring transactions will not be blocked.
 

Debit Card Restrictions

1. Select the debit card restriction options that you would like to activate.
2. Selecting "Transactions Above" will allow you to block transactions based on the limit set.
3. Selecting "International Transactions" will block transactions that occur outside of the U.S.
4. Selecting the "Monthly Limit" restriction places monthly ATM withdrawal and purchase limits on your account that can help manage your budget.
    

Block Transactions Based on Merchant or Transaction Types

Transaction Types

1. In-store or online
2. ATM withdrawals, transfers and advances
3. Mail and over-the-phone purchases
4. Recurring transactions

Merchant Types⁰¹⁵

1. Restaurant
2. Travel
3. Department Store
4. Entertainment
5. Gas Station
6. Grocery
7. Household
8. Personal Care
9. Age Restricted

Once you are done setting your custom restrictions, you will need to add a Debit Card Control Notification Delivery method and select the "Save Changes" button to complete your request.