Prevent Fraud With Account Alerts

Keeping track of your finances can feel overwhelming with all the different transactions going in and out of your accounts. Fortunately, Provident's account alert service can make managing your money a breeze and boost your financial security. Let's dive in and see how account alerts can simplify your financial life.
 

Types of Account Alerts

Provident's account alerts service allows you to receive near real-time, informative alerts via text⁰¹¹ or email to keep track of your account or potential fraud.

• Low Balance Alerts: Receive notifications when your balance falls below a certain minimum amount, helping you avoid account overdrafts and ensure you have enough funds for purchases.
• Large Transaction Alerts: Get notified on your deposit account, debit, or credit card for transactions, including purchases, deposits, and transfers that exceed a specified amount.
• ATM Withdrawals: Receive alerts whenever money is withdrawn from your account at an ATM with your debit card.
• Merchant Type: Set alerts based on the type of merchant processing a transaction with your debit or credit card, including in-store and online transactions.
• Foreign Transactions⁰¹³: Get notified whenever a transaction occurs on your debit or credit card outside of the U.S.

How to Set Up Account Alerts

Through online banking on your desktop or mobile app, you can easily add and remove alerts, change your notification preferences, update your phone number, and more — anytime you'd like.

1. Sign into online or mobile banking.
2. Select “Alerts” from the “Settings” menu.
3. Choose either "Credit Card Alerts,” "Debit Card Alerts," or "Deposit/Loan Account Alerts."
4. Select the types of alerts you want and how to receive them.

Beware of Alert Scams

It's essential to be cautious because not all alerts are genuine. Sometimes, scammers might send emails or text messages pretending to be your financial institution, attempting to obtain your personal information for unlawful purposes. Here are some red flags to watch out for in a potentially fraudulent alert:

• Requests for sensitive information like Social Security or bank account numbers.
• The alert includes a link asking you to log into your account.
• You receive an unsolicited call from someone posing as your financial institution.

Provident will never contact you to ask for verification of your account and security information. If you are contacted by someone claiming to be a Provident employee, ignore the message or hang up immediately. If in doubt, contact Provident directly at (800) 632-4600 to confirm.
 

What To Do if You Receive a Suspicious Alert

Report or delete messages you were not expecting from people you don't know. Avoid clicking on links or calling numbers in messages from unknown parties. If you need to contact the financial institution to confirm the message, do so through trusted sources such as their official website or the number listed on the back of your debit or credit card. Report all fraudulent messages to the Federal Trade Commission (FTC) at reportfraud.ftc.gov.