Debit and Credit Card Controls F.A.Q.s

General

Will credit and debit card preauthorization’s be included in transactions blocked through the spend limit control for credit and debit card controls?

What is Provident's Card Controls Service?

Who can use Provident’s Debit and Credit Card Controls?

How are merchant types used for credit and debit card controls?

If I temporarily lose my card, can I turn it off until it is located?

How are transaction types used for credit and debit card controls?

How do I access Provident’s Debit and/or Credit Card Controls?

How do I order a replacement for a lost/stole debit card or credit card?

If I have multiple debit and/or credit cards, can I pick and choose which cards I would like to set controls on?

Do I receive an alert if my Card Control settings are triggered?

How does the monthly spending limit work for credit and debit card controls?

Debit Card Controls

If I lock my debit card using Debit Card Controls, does the service block all transactions?

Is the monthly spending limit for Debit Card Controls tied to my checking account or debit card transactions?

If I lock my debit card using Debit Card Controls, can my joint borrower still use their debit card?

Which account(s) are linked to my debit card?

Credit Card Controls

If I lose my credit card, do I have to re-enroll in Credit Card Controls?

If I lock my credit card using Credit Card Controls, does the service block all transactions?

Credit Card Activation

Am I able to activate my Provident credit card in Online Banking or in Provident's mobile app?

Can I activate my Provident credit card if I haven’t received my card in the mail?

Do I have to activate my Provident credit card for mobile or online purchases?

How do I set or change my PIN after I have activated my Provident credit card?

Credit Card Authorized Users

Am I able to add authorized Users to my Provident credit card in Online Banking or in my mobile app?

Can I update authorized user information on my Provident Credit Card at anytime?

Do Provident credit card authorized users have the same privileges as the primary and/or joint owners?

Is there a limit to how many authorized users I can have on my Provident credit card?

Credit Card Travel Notice

How can I notify Provident that I plan on using my credit card while traveling?

How many travel destinations can I add for credit card Travel Notices?

What if I am traveling to both domestic and international destinations?