Credit Card Controls

Easily manage your credit card with our controls service



Credit Card Controls

Provident's Visa® Card Controls service allows credit card holders to block transactions based on set specifications selected by the cardholder within online banking. Provident’s Visa® Card Controls are fully customizable and give cardholders peace of mind in the event that their card is lost, stolen or misplaced. 
 

How to Access Provident's Visa® Card Controls

  1. Credit card holders must first be enrolled in online banking to access this service. For more information on how to enroll in Online Banking, please click here.
  2. ​Once signed-on to online banking, select "Card Controls" from the main menu or action gear menu next to your credit card account. If you are using the mobile app, tap on "Visa Card Controls."
  3. Select the credit card that you would like to enroll in Provident Visa® Card Controls from the drop down menu.
  4. Next, you can select your custom Card Control preferences.
 

Credit Card Lock

  1. To lock your credit card, turn the "Card Enabled" toggle switch off.
  2. Before switching your card to "OFF," you will need to add a Visa® Control Notification Delivery method.
  3. Once you select your desired delivery channel, select the "Save Changes" button to complete your request.

​​NOTE: Once your credit card is disabled, your credit card is now locked and new transactions will be declined. However, recurring transactions will not be blocked.
 

Credit Card Restrictions

  1. Select the credit card restriction options that you would like to activate.
  2. Selecting "Transactions Above" will allow you to block transactions based on the limit set.
  3. Selecting "International Transactions" will block transactions that occur outside of the U.S.
  4. Selecting "Transaction(s) between" will allow you to block transaction that occur during a specific time of day.
  5. Once you are done setting your custom restrictions, you will need to add a Visa® Control Notification Delivery method and select the "Save Changes" button to complete your request.


 

Frequently Asked Questions (FAQs)

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