Debit Cards F.A.Q.s

Order, Replace, or Activate Debit Card

How do I order a debit card?

How do I replace my debit card?

How do I activate my debit card?

What is the fastest way to get my debit card?

What do I do if I lose my ATM card, or Visa debit / credit card?

Authorization, Pending, and Final Transactions

What could cause a pending transaction or authorization amount to be different from my final or actual purchase amount?

What if I see an error on my pending transaction history?

What is an authorization?

When will the final purchase amount replace the pending amount and post to my checking account?

Where can I use my debit card to inquire about account balances, transfer funds, or withdraw cash from my account?

Debit Card PIN

Is there a difference between signing a receipt and using my PIN to authorize a debit card purchase?

What should I do if my ATM or debit card PIN isn’t working?

Debit Card Fees

Is there a POS (Point-Of-Sale) fee when I use my ATM or Visa Debit Card for a purchase?

Are there any fees for requesting a replacement debit card?

Are there any fees for using an ATM?

Are there any transaction fees for using my debit card?

Is there a fee to withdraw cash from a teller at a non-Provident community branch?

Miscellaneous

How is a debit card different from a credit card?

What type of Provident card can I use at Costco?

How do I know if my debit card fraud/dispute purchase in question is a PIN or signature transaction?

How do I enroll my Provident Credit and/or debit card in Visa Checkout?

How can I link additional accounts to my debit card?