Imposter scams are on the rise, and they’re getting more convincing. Fraudsters are now using sophisticated tactics to pose as trusted sources, like your financial institution, government agencies, or even your loved ones. At Provident Credit Union, protecting your financial well-being is a top priority. That starts with education, because when you know what to look for, you’re better equipped to shut scammers down before they do any damage.
 

What Is an Imposter Scam?

An imposter scam happens when a criminal pretends to be someone you trust. They might call, text, email, or message you on social media claiming to be from your credit union, the IRS, law enforcement, or even a friend or relative in distress. Their goal? To trick you into sending money or giving up sensitive information like your account number, debit card details, or online banking credentials.
 

Common Imposter Scam Tactics

Here are some of the most common ways scammers try to fool you:

• Spoofed Phone Numbers: Calls may appear to come from a legitimate number, such as Provident’s member service line.
• Urgent Requests: Scammers often create a false sense of urgency, saying your account has been compromised or that you owe money immediately.
• Requests for Personal Info: They may ask for your account number, Social Security number, PIN, or online banking login.
• Unusual Payment Methods: You may be asked to pay with gift cards, wire transfers, or cryptocurrency, methods that are difficult to trace and recover.

Red Flags to Watch For

• Someone asks for sensitive information you normally wouldn't share
• A call, email, or text insists you act immediately or face consequences
• You’re asked to keep the conversation a secret
• You’re pressured to send money or share a verification code

Remember, Provident will never contact you to ask for verification of your account, security, or personal information. If you receive a suspicious call, text, or email from someone claiming to be a Provident employee, do not share any information or reply. If it is a suspicious call, please hang up immediately. If in doubt, contact Provident directly at (800) 632-4600 to confirm.
 

What to Do If You’re Targeted

• Don’t Share Info: Never give out personal or financial information unless you’ve initiated contact and are sure of who you’re speaking with.
• Hang Up or Delete: If something feels off, end the conversation and contact the organization directly using a known, trusted number.
• Report It: If you think you’ve encountered a scam, let us know right away. You should also report it to the Federal Trade Commission (FTC) at ReportFraud.ftc.gov.
• Monitor Your Accounts: Check your accounts regularly for any unauthorized activity. Set up alerts through online banking for added peace of mind.

 

We’re Here to Help

Financial fraud can be scary, but you’re not alone. At Provident, we’re committed to helping you recognize red flags and safeguard your hard-earned money. If you ever receive a suspicious message or call claiming to be from us, don’t hesitate to reach out. Your security is our top priority.