Culture and Values

Working at Provident

At Provident Credit Union, our people are our greatest asset. We thrive on the challenges and decisions that come with leading the financial services industry. We prioritize open communication, cross-functional collaboration, and celebrating achievements at every level. Our commitment to transparency, member needs, and building a stronger community through employee volunteerism and corporate giving is unwavering.

At Provident, every voice matters. We foster a workplace where every individual feels supported, empowered, and recognized. We deliver excellence, adaptability, and collaboration in everything we do.

We continuously evolve by identifying areas for improvement, streamlining processes, and empowering our team. Guided by our core values—Listen, Get Better, Do What's Right—we strive to succeed, grow, and make our members' financial lives easier.

Listen: We don’t make assumptions and we’re not afraid of feedback. We are responsive and use that feedback to get better.

Get Better: We’re not happy with the status quo and we never stop learning. We have ideas, ask why, and continuously look for ways to improve.

Do What’s Right: We don’t hide our mistakes, make excuses, or blame each other. We care about each other, our members and the community. We help each other, take action, and put service first.