Credit Card Disputes

Easily complete transaction disputes within online or mobile banking

Credit Card Disputes 

Provident Credit Cardholders have the option to conveniently dispute their credit card via Online or Mobile Banking. 

How to Dispute a Credit Card Transaction

Provident members must first be enrolled in online banking to access this service. For more information on how to enroll in Online Banking, please click here.
  1. Online Banking: Once signed onto online banking, select the “Disputes” link under your credit card account. Mobile Banking: Once signed onto the mobile app, select your credit card from the Account Summary screen, then select the “Disputes” link.

  2. Review the posted transaction in the transaction history table to verify and determine if the transaction needs to be disputed. Select on the ! icon next to the transaction you want to dispute.

  3. From the "Type of Dispute" drop down menu, select one of the following reasons. Once the information has been completed, then select the send button.

  1. Desktop View 1 Mobile View 1
  2. Desktop View 2 Mobile View 2
  3. Desktop View 3 Mobile View 3

A dispute specialist will contact you if they need additional information within 15 days. A letter will also be mailed with details of the dispute and if additional supporting documents need to be submitted. If additional supporting documents (receipts, agreements, etc.) need to be submitted, you can do so by faxing it to (727) 571-4598 or by emailing it to