Online and Mobile Banking F.A.Q.s

General

What are the features and benefits of Online Banking?

What are the eligibility requirements to become a Provident Credit Union member online?

Is it possible to check my account information online without signing up for Online Banking?

Is a minimum deposit required to open an account online?

Account Management

How can I view my account balances?

How do I reset my online banking password?

How do I reset my User ID for online banking?

How do I close a Provident Business account? Can I do it online?

Why are my available balance in online banking different from my ending balance on my statement?

Mobile Banking

What is Mobile Banking?

How do I update my Mobile Banking App?

Is Fingerprint and Face ID Sign-On available for all devices?

How do I remove Fingerprint and Face ID Sign-On if I've lost my phone?

How do I enroll in Fingerprint and Face ID Sign-On?

Can I enroll multiple devices for Provident's Fingerprint and Face ID Sign-On?

Security

Is my online application secure?

Is it safe to sign on to online banking from any page of this site?

Why does Provident use encryption when sending messages through the Internet?

Is my ATM PIN (Personal Identification Number) the same as my online banking or phone banking PIN?

Miscellaneous

Does Provident offer Direct Connect with Quicken?