Alerts F.A.Q.s

General

What Provident accounts are eligible for alerts?

Will Provident share my e-mail address or phone number with anyone if I set-up alerts?

Alert Types

What are check alerts?

What are deposit notices?

What are low balance alerts?

What are Security Alerts and how are they different from standard Alerts?

What are text alerts?

Set-Up & Delivery

Can I set up transaction alerts by type on my deposit accounts?

Can I set up and manage alerts through my mobile phone or Provident's Mobile App?

Can Provident send alerts to more than one email address?

Can I set up alerts to notify me about my Provident account activity?

Do I have the option to send alerts to my mobile phone?

Can I receive text alerts if I am already enrolled to receive email alerts?

How does Provident deliver alerts?

When will I receive my first alert from Provident?

How do I know if I have a new message or alert from Provident?

Miscellaneous

Can I reply to alerts sent from Provident?

How do I unsubscribe from Provident alerts?

What should I do if I’m not receiving alerts from Provident?

Will I receive a large number of alerts from Provident?

Will I receive any alert notifications for my online banking external account transfers?