Culture and Values
Working at Provident
At Provident, we believe choosing a career is one of the most important decisions in life. A career at Provident is more than a job — it serves a purpose. Our key purpose is to uplift the lives of our members and communities through financial wellness. The best way to serve our members is to support our employees, who are the heart of our organization. Our job is to help our employees excel at their job and provide resources for them to thrive and grow.
When you join Provident, you will have access to in-house learning and development, the ability to engage with leaders and coworkers who will help you succeed, and the opportunity to advance in your career.
Our Culture & Values
We work in a dynamic, fast-paced region, and in this environment, our unique Provident culture is one of our most important competitive advantages. To stay ahead of the curve and continue providing outstanding service to our members, we need to make sure we are aligned and engaged as an organization. Everyday, our employees embody our three values: Listen, Get Better, Do What's Right. Employees are encouraged and expected to incorporate these values in everything they do.
Listen: We don’t make assumptions and we’re not afraid of feedback. We are responsive and use that feedback to get better.
Get Better: We’re not happy with the status quo and we never stop learning. We have ideas, ask why, and continuously look for ways to improve.
Do What’s Right: We don’t hide our mistakes, make excuses, or blame each other. We care about each other, our members and the community. We help each other, take action, and put service first.
The genuine interest that leadership has in improving the employee experience encourages me.
Shalini Sahdeo Narayan
Vice President of Service Quality and Training
Provident employee since April 2017
Education: Bachelor of Science from University of California, Davis. Master of Business Administration from the Graduate School of Management at the University of California, Davis.
Previous Experience: Over 17 years of experience in the financial services industry including marketing/ advertising, product management, and learning and development.
Responsibilities: Service Quality, Training, and Diversity Equity & Inclusion.
I love working here because we genuinely care for our members!
Contact Center Manager
Provident employee since November 2012