FAQs
Go to www.referlive.com and enter your email address and password. If you do not remember your password, click on the Forgot Password link and ReferLive will automatically send you an email with instructions on how to reset your password. You can also change your password in ReferLive once you have logged in by clicking the Your Profile link at the top.
You can use your card until the balance is zero or the card has expired. No funds are available after the "Good Thru" date located on the front and back of the Reward Card.
When there is no keypad, just present your Reward Card and sign the receipt. If there is a keypad, simply select CREDIT and sign the receipt. Your purchase total will be deducted from the card balance.
Reward Cards are sent via the United States Postal Service (USPS) within 4-6 weeks after all qualification criteria have been confirmed by your financial institution as completed.
Reward Cards are not reloadable. The funds are preloaded on your card and additional funds cannot be added.
You can use your card until the balance is zero or the card has expired. No funds are available after the "Good Thru" date. Your Reward Card is valid thru the "Good Thru" date embossed on the front and back of your Reward Card.
No, the Reward Card incentive money is solely received in the form of a physical Reward Card that will arrive in the mail.
Yes, but please keep in mind that you are required to have an available balance on your Reward Card of up to 20% above the purchase amount to cover tips or other expenses.
Yes, fuel purchases are allowed with your Reward Card but they must be processed inside by the cashier. "Pay at the pump" purchases are not available with your Reward Card.
If all qualification criteria have been met, the Reward Card will be sent to the address provided on the registration form. No Reward Cards will be sent for processing without the completion of each specific qualification outlined by your financial institution. After the new account is opened and the qualifications are completed, it takes approximately 4-6 weeks for the Reward Cards to arrive in the mail. If an excessive amount of time has passed after the 4-6 week period and you still have not received your Reward Card, please contact the Customer Service team by email at info@referlive.com or by phone at 615-864-7520. Customer Service hours: Monday - Friday 8:00AM - 4:00PM CST.