e-Document F.A.Q.s

General

Why should I go paperless?

Is there a fee to go paperless?

What is included in e-Documents?

What are account notices?

Do I have to view my e-Documents in order to qualify for the Super Reward Checking rewards?

Enrollment and Access

How do I get started with e-Statements/e-Documents?

How do I go paperless and stop mail delivery of my statements?

When do my statements become available online?

How do I enroll in account notices?

Can I view my statements online?

When will I see my first e-Document on my Provident Visa credit card?

e-Document Delivery and Notifications

Can I change my email address used for Visa credit card e-Statements?

How will I be notified that I have an account notice to view online?

Security and Privacy

Where are my Account Notices stored?

Troubleshooting and Support

Why are the recent statements not being displayed online on the Statements & Notices page?

What should I do if I’m having trouble viewing and downloading my statements?

Why can't I access my e-Statements, e-Documents, or other PDF files from your site?