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Bill Pay F.A.Q.s

Provident is here to help

Answers to frequently asked questions about our Bill Pay service, how it works, what you can do, and much more.

General

Payee Management

Making Payments

eBills

Pay Invoice

Troubleshooting

Set-Up Bill Pay

How to add a payee through online banking

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321171731

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(800) 632-4600

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This credit union is federally insured by the National Credit Union Administration (NCUA) Get CoBrowsing code

Provident Credit Union NMLS #412725

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Bill Pay F.A.Q.s

Provident is here to help

General

Does Bill Pay and ACH transactions count towards the $400 or more in purchases to meet one of the Super Reward Checking requirements?

Does an online bill-pay count towards an ACH-debit or auto debit on the Super Reward Checking account?

What is Provident's Bill Pay Guarantee?

Payee Management

Will I receive an alert when changing or adding new payees?

Making Payments

Can I make bill pay payments from my checking account anytime of day?

When will my bill payment amount be subtracted from my total account balance?

eBills

What are eBills?

How can I cancel my eBill?

How long will my eBill statement be available for viewing?

Pay Invoice

What is Provident's Pay Invoice service within Bill Pay?

Troubleshooting

Can I use Quicken's Bill Pay service with my Provident accounts?

My bill pay payee advised me that my payment was processed as a MasterCard Payment. Is this correct?