Bill Pay F.A.Q.s

General

Does Bill Pay and ACH transactions count towards the $400 or more in purchases to meet one of the Super Reward Checking requirements?

Does an online bill-pay count towards an ACH-debit or auto debit on the Super Reward Checking account?

What is Provident's Bill Pay Guarantee?

Payee Management

Will I receive an alert when changing or adding new payees?

Making Payments

Can I make bill pay payments from my checking account anytime of day?

When will my bill payment amount be subtracted from my total account balance?

eBills

What are eBills?

How can I cancel my eBill?

How long will my eBill statement be available for viewing?

Pay Invoice

What is Provident's Pay Invoice service within Bill Pay?

Troubleshooting

Can I use Quicken's Bill Pay service with my Provident accounts?

My bill pay payee advised me that my payment was processed as a MasterCard Payment. Is this correct?