Zelle Scam Warning

Security

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11.5.21

Zelle Scam Warning


There is a consumer warning about a scheme involving Zelle®. Scammers are fooling consumers into using Zelle to transfer them money, resulting in lost funds.

Victims will receive an unexpected text message from what appears to be an automated message from their financial institution asking if they sent a Zelle payment. After responding "No" to this text message, they will receive a phone call that appears to be from their financial institution informing the victim that someone has transferred the victim's money and in order to retrieve the money back, they must Zelle themselves back the money.

Scammers are using caller ID spoofing to disguise as a caller from your financial institution to gain access to personal account information to steal money. Here are some tips on how to avoid a spoofing attack and what to do if you encounter a spoofing attempt:
  • Provident Credit Union will never contact you to ask you to verify your account and security information.
  • Provident will never contact you to ask you to use Zelle to transfer yourself funds.
  • If you receive a call or message via phone, email, SMS, or text message from someone representing themselves as a Provident employee that asks you to provide personal or security information such as your account password, PIN, mother’s maiden name, date of birth, social security number, or other personal information, you should hang up immediately and ignore the message.
  • If you receive a call from someone representing themselves as a Provident employee that asks you to reply to a SMS or text message on your mobile device, or to provide them the code from the message, please do not do so! This is an attempt to defraud you and gain access to your mobile payment account.
  • If you receive a message or call from someone representing themselves as a Provident employee, ignore the message or hang up immediately. When in doubt, contact Provident directly at (800) 632-4600 to confirm, but do not rely on any contact information provided in the potentially fraudulent messages.
For more resources and tips for safe payments using Zelle, please visit Zelle's website.

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