Here’s what you can expect:
- Reorganized navigation that makes it easier for you to find what you need. Whether you’re looking for account information, making a payment, or checking your credit card balance, everything you need will be just a few clicks away.
- A new quick transfer service that allows you to quickly and easily transfer money right from the main accounts page. This means you no longer have to navigate to a separate page to make a transfer.
- Ability to select from a range of payment options, including the ability to pay the minimum due, the entire balance, or payoff amount.
- A new in-app chat feature that allows you to easily get in touch with a Provident representative and get any help and support whenever you need it, even if you’re on the go. Plus, our co-browsing feature allows us to assist you in real-time, making it easier to resolve any issues or questions you may have.
- Improved credit card controls and alerts, allowing you to set spending limits, block transactions based on the type of transaction or merchant and more. For more details, click here.
- Enhanced security features to protect your personal and financial information.
Online and Mobile Banking Enhancements Pre-recorded Webinar
How to Create a Transfer
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Click on “Make a Transfer” from the “Transfers” menu.
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Select a “From” and “To” account. Enter the amount you want to transfer. Select your transfer schedule: Immediate, Future, or Recurring. Select "Continue."
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Review and confirm your request. To process the transaction, select “Transfer”.
How to Set-Up Automatic Transfers
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Select on “Make a Transfer” from the “Transfers” menu.
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Select a “From” and “To” account. Enter the amount you want to transfer. From the Schedule drop down menu, select “Recurring.”
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Select a frequency option from the drop down menu. Input a start date. From the Duration drop down, select an end date for the recurring transfer. You have the option of entering a Description and to opt in to receive an email alert when the transfer is completed. Once complete, select “Continue.”
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Review the transfer information and select “Transfer.”
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A confirmation of your request will appear.
How to Track Super Reward Checking
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After you sign in to your account, select your Super Reward Checking account from the “Account Summary” page.
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Select the “Tracker” link.
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Your status for Super Reward Checking requirements will appear with details of each requirement listed.
How to Reset Your Account Password
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On the sign on screen, select “Forgot Password?.”
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Fill in the all the required fields. Please note that you can type in your Member Number or Debit Card Number. Select the “Submit” button.
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As a security precaution, we will need to verify your identity. You can choose to receive a confirmation code by text message or by phone call. If you prefer to answer security questions, select the “I can’t be reached at any of these numbers” button.
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Enter the confirmation code you received and select submit.
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Create a new password that meets the criteria indicated. Type in the new password and confirm the new password. Select the “Set Password” button to complete your request.
How to e-Deposit
Save yourself the trip to the branch or ATM by using e-Deposit. This service enables you to make check deposits to your accounts using your mobile phone anytime. Using the camera of your mobile phone, simply take a photo of the front and back of your endorsed check and deposit it to your account — it's that easy.
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Once signed into the mobile app, tap “Check Deposits,” then tap “Deposit a Check.”
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Select the deposit account and enter the check amount, take photos of the front and back, review the details and tap “Deposit.”
