Beware of Caller ID Spoofing

Security

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11.19.20

Beware of Caller ID Spoofing


Scammers are using caller ID spoofing to disguise as a caller from Provident Credit Union and other financial institutions you are familiar with to gain access to personal account information, which can be used to steal money or other fraudulent activity. Here are some tips on how to avoid a spoofing attack and what to do if you encounter a spoofing attempt:
  • Provident Credit Union will never contact you to ask you to verify your account and security information.
  • If you receive a call or message via phone, email, SMS, or text message from someone representing themselves as a Provident employee that asks you to provide personal or security information such as your account password, PIN, mother’s maiden name, date of birth, social security number, or other personal information, you should hang up immediately and ignore the message.
  • If you receive a call from someone representing themselves as a Provident employee that asks you to reply to a SMS or text message on your mobile device, or to provide them the code from the message, please do not do so! This is an attempt to defraud you and gain access to your mobile payment account.
  • Provident recommends that you set a secure password and enable multi-factor authentication security for your mobile payment application. You should also be sure to select a security code for your mobile device that only you know and that is not the same as your PIN for your debit card.
  • You may choose to contact Provident at (800) 632-4600 or the number on the back of your card to report a fraud attempt. We will issue you a new card account number to replace your current one to ensure your account remains secure. You would then need to delete your current card from your mobile payment application and replace it with the new card information.
If you are defrauded, you should report it to your local police department and to the Federal Trade Commission.
FCC Spoofing Guides

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