Welcome New Members

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Thank You for Joining

Provident Credit Union welcomes you, our newest member! We look forward to serving your financial needs. Remember, your money is safe at Provident, and there are many benefits of having a Provident membership.

To get you started, we have highlighted some information, products, and services to help make life easy.

Getting in Touch 

There are several ways to contact Provident Credit Union.

If it is regarding sensitive information about your account, you can send a secure message in online banking, call (800) 632-4600, or visit a Provident Community Branch. Remember, Provident will never ask you for personal account information by e-mail or telephone unless you initiate the contact.

For general questions and information, use the methods above, try our e-mail feature on this site, initiate a live chat, or search this site. Below is a table of Provident's main phone numbers. Click the button to access more phone numbers, e-mail, and chat.

Contact Us

Service Details Phone

Contact Center (including Technical Support)

Download Contact Center (including Technical Support) Contact Information

Live Agent Assistance Mon-Fri 7AM-7PM, Sat 9AM-5PM.

Toll Free from US and Canada only. All other countries please call +1-650-508-0300

(800) 632-4600 Download Contact Center (including Technical Support) Contact Information

Telephone Banking

Download Telephone Banking Contact Information

24 Hour Automated Account Access (PIN required)

(800) 626-0224 Download Telephone Banking Contact Information

Telephone Banking PIN Request

Download Telephone Banking PIN Request Contact Information

Mon-Fri 7AM-7PM, Sat 9AM-5PM

(800) 632-4600, Option 0 Download Telephone Banking PIN Request Contact Information

ATM and Debit Card PIN Changes

Download ATM and Debit Card PIN Changes Contact Information

Set up or change your card PIN (Personal Identification Number)

(866) 985-2273 Download ATM and Debit Card PIN Changes Contact Information

Credit Card PIN Changes

Download Credit Card PIN Changes Contact Information

Change your card PIN (Personal Identification Number)

(888) 886-0083 Download Credit Card PIN Changes Contact Information

Deposit Insurance

All Provident Credit Union deposits are federally insured to at least $250,000 per member (in addition to a separate $250,000 insurance for IRAs) by the National Credit Union Administration (NCUA), a United States Government agency. This agency charters and supervises federal credit unions and insures savings in federal credit unions and most state-chartered credit unions across the country through the National Credit Union Share Insurance Fund (NCUSIF), a federal fund backed by the full faith and credit of the United States government.