Provident's Culture


Hear what our employees have to say about working at Provident:

Provident has a culture that offers support, rewards employees' efforts, and does meaningful work.

We work hard and play hard at Provident. However, we are given generous time off to help us decompress.

Provident is truly focused on supporting the communities we serve. We are active participants in many community events and local fundraising efforts.

I've been given opportunities to grow here that I can't imagine would have been possible somewhere else.

Joining the team at PCU was the best thing I could have done in my career. Caring about their employees isn't just a by-line, it's practiced every day.

The culture centers on our tagline “Make Life Easy”, and it shows through the willingness to help one another.

Provident provides career growth opportunities that help train employees for the future.

I have a great manager who guides me on challenging tasks and thanks me for my work.

Contact Center Manager

I began my career in financial services with one of the big national banks. One day when a young couple entered my branch, requested to close their accounts, and informed me that they would be taking their business to another financial institution that offered member friendly services, great rates on products and services, and put the community before everything else. So I thought that maybe I should take my business there as well, to Provident.

I started as a phone agent in Provident's Contact Center. When the opportunity for a management position presented itself, my team was encouraged to apply. Provident gave me the position. When another management position opened shortly after, another of my co-workers was elevated to the position. This wasn't a one off, this was a company that believed in its people and the importance of growing talent from within. In my time as a manager this insight into company culture

AVP of Marketing

Provident Credit Union has afforded me the opportunity to thrive on a personal and professional level. I started my career at Provident as a Marketing intern while attending UC San Diego. Upon graduation, I was lucky enough to transition from intern to Marketing Assistant where I was responsible for administrative duties supporting the department and coordinating various seminars and events. Within a year, I started getting my feet wet in our Marketing campaigns and list pulls. That's how I ended up getting promoted to MCIF Coordinator. One of the many benefits Provident offers is a tuition reimbursement policy, something I took advantage of to further my education and earn my MBA. It was an experience that helped me take my career to the next level. I have since been able to leverage my degree to a management position, first as a Manager of Research and Analytics and now as an AVP of Marketing. Provident values hard work, creative, critical thinking, and the idea of always getting better – characteristics I've incorporated into my work ethos.

AVP of Branch Sales and Operations

I started my career with Provident Credit Union in 2008 as an Assistant Branch Manager. When I accepted the offer it was intended to be a short term position. Ten years later, I am still with Provident Credit Union and I am proud to be an employee of a continuously growing company. There are three major factors that the company focuses on that helps me to be successful in my career: great career growth opportunities, supportive management, and fantastic employee benefits and perks.

There are great career growth opportunities within the company. After two years with Provident, I was promoted to a branch manager role. Five years later, I was promoted to an Assistant Vice President of Branch Sales and Operations. As an AVP, I work directly with branch management and their staff members to ensure they execute our standardized operational procedures in service, transaction processing, and sales production. I work as a liaison between the frontline staff and other departments to ensure that branch staff is knowledgeable and confident within their position responsibilities.