Provident Credit Union is committed to the safety of our members' information and accounts. With over 60 years in business, Provident has earned a reputation for absolute safety and soundness.
Provident Credit Union knows that security is important to you when it comes to online transactions, and we take every safeguard to protect your accounts. Provident's online banking supports the latest 128 bit encryption to ensure a secure environment for your account access. Unauthorized access is prevented by limiting the number of incorrect sign on attempts, by automatically ending a session after a prolonged period of inactivity, and more. The safety of your money and information is of primary concern to Provident.
With "Multi-Factor Authentication" we do not rely on a User ID and password alone, but also have complex heuristics that determine if there is anything out of the ordinary about your sign on. If there is, we ask you follow-up questions that only you should be able to answer. Plus, before you enter your password, we show you the picture that you picked previously. In this way, you are assured to be on the real Provident site before you reveal your password. More information about Enhanced Security Sign On
Provident's online banking lets you set a complex User ID and password using numbers, upper and lower case letters, and even punctuation. This greatly decreases the chances that anyone else will ever guess your password. Members are encouraged to use long passwords or pass-phrases, as longer passwords are much more secure and harder to crack.
With our Zero Liability Fraud Protection Guarantee, you can rest assured that in the event your account is compromised, you will not be held accountable for any fraudulent electronic transactions made on your account.
Provident has long offered its members a "Message Center" feature in online banking, where you can exchange mail messages with us securely. When you use this feature, any mail you send or receive through the online banking interface is encrypted (encoded so no one but the sender and recipient can read it). And because you've signed on using your own User ID and password, we know we're really talking to you, and not to an impostor. To use this feature, sign on to online banking, the either use the "Message Center" button on the left, the "Contact" button at the top of the page, or the "Contacts" link at the bottom of the page. This is the best way to contact Provident about your account, as it enables secure, two-way communications, along with a message history thread when multiple e-mails are required.