Account Manager Enhanced!

Print

Thank you for providing feedback that has enabled us to improve our online banking service. Here are the new things you’ll find.

Pending Transactions

You will now see debit card transactions that have not yet cleared your account under "Account History" as seen in this example.

Pending Payment Example

In Progress External Transfers

When you set up an external account transfer (transfers to/from accounts at other financial institutions), it is displayed in the "In Progress External Transfers" table when the transaction is underway. The estimated completion date will also appear, which can take 3-5 days to post.

User ID Reset

If you forget your User ID, you can request that it be reset from the sign-on screen. An e-mail with instructions will be sent to the address on file.

Description Changes for Scheduled Transfers

To provide better account detail, we made changes to descriptions.

Transfer TypeOld DescriptionNew Description
External account transfers (incoming and outgoing) PROVIDENT HMBKNG eTransfer Provident
Incoming scheduled deposits Payroll Deposit/Direct Deposit Deposit
Outgoing scheduled withdrawals Withdrawal

NOTE: It is not necessary to contact the vendor about these changes.

Color Coding

Easily identify deposits and withdrawals. Credits appear in green and debits in red.

 

RSS Feed: Provident Member News

Right-click on this link and select the menu command that copies the link address to copy the RSS feed address, then paste it into your RSS feed reader of choice. Or you can click on one of the icons below to add it to your online reader or home page, if you use one of these sites:

Subscribe with My Yahoo! Subscribe with Bloglines Subscribe with Netvibes Subscribe with Google Subscribe with My MSN Subscribe with Protopage

You may also click normally on the link to open the feed in your browser. Additional Provident RSS feeds can be found on our site map.

More Info: What's an RSS feed?

(800) 632-4600

More phone numbers on Contacts page

321171731

For electronic payments: More Info

Find
Search For:

Better Business Bureau A+ Accredited Business 5-STAR-RATING Equal Housing Lender This credit union is federally insured by the National Credit Union Administration (NCUA). Article: Provident... One of the Strongest Credit Unions in the Country © 2013 Provident Credit Union